Q: What is the procedure in case i cancel my transfer?

· If a transfer is canceled 36 hours and more before a transfer time, we will refund 90% of the total transfer price and will keep 10% of the total transfer price as a handling fee · If a transfer is canceled less than 36 hours prior to a transfer time, we will keep the prepaid amount and a refund will not be processed · The refund process will not be executed for cancellations received less than 36 hours before the scheduled transfer time. In these situations, we will email you a cancellation note that can be used in order to settle the costs from your tour operator, airline, or travel insurance company

Q: What if my flight is delayed?

· In case of flight delays, keep in mind our drivers are monitoring the flights and can wait at the Airport for up to an hour · If a flight is delayed for more than an hour, we would need to check our availability first · Please, keep in mind if we are unable to complete a transfer in which a flight is delayed for more than an hour, Jam Transfer is not responsible if a transfer was not completed and will act in accordance with our Terms and Conditions