Question 1

What is the procedure in case i cancel my transfer?

Accepted Answer

· If a transfer is canceled 36 hours and more before a transfer time, we will refund 90% of the total transfer price and will keep 10% of the total transfer price as a handling fee
· If a transfer is canceled less than 36 hours prior to a transfer time, we will keep the prepaid amount and a refund will not be processed
· The refund process will not be executed for cancellations received less than 36 hours before the scheduled transfer time. In these situations, we will email you a cancellation note that can be used in order to settle the costs from your tour operator, airline, or travel insurance company

Question 2

What if my flight is delayed?

Accepted Answer

· In case of flight delays, keep in mind our drivers are monitoring the flights and can wait at the Airport for up to an hour
· If a flight is delayed for more than an hour, we would need to check our availability first
· Please, keep in mind if we are unable to complete a transfer in which a flight is delayed for more than an hour, Jam Transfer is not responsible if a transfer was not completed and will act in accordance with our Terms and Conditions

Question 3

Where will the driver wait for me?

Accepted Answer

· Our driver will wait for you at the arrival hall ( information desk) with a name board that will have your name on it

Question 4

Koji je postupak u slučaju otkazivanja transfera?

Accepted Answer

· Pošaljite zahtev za otkazivanje emailom na info@jamtransfer.com sa kodom rezervacije.
· Potvrdu otkazivanja dobićete emailom.
· Povraćaj (ukoliko je primenjiv) vrši se u roku od 45 dana.
· Otkazivanje 36+ sati unapred: povraćaj 90% — otkazivanje manje od 36 sati: bez povraćaja.

Question 5

Šta ako moj let kasni?

Accepted Answer

· Naši vozači prate letove i čekaju do sat vremena nakon sletanja bez dodatne naplate.
· Ako let kasni više od sat vremena, potrebno je da nas kontaktirate.
· U slučaju dužeg kašnjenja, zadržavamo pravo na naplatu naknade za čekanje.